Responsible Gambling Policy

This Responsible Gambling Policy applies to all guests and patrons of Zelmorianroyalretreat, located in Victor Harbor, South Australia. This website and its gaming facilities are operated by , registered at . We are fully committed to providing a safe, enjoyable, and responsible gaming environment for every individual who chooses to visit us.

Our Commitment

At Zelmorianroyalretreat, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or emotional pain. We take our social responsibility seriously and are dedicated to fostering a culture where guests can make informed decisions about their gambling activity.

We are committed to:

  • Providing transparent and honest information about the risks associated with gambling.
  • Training our staff to recognise signs of problem gambling and to respond with care, compassion, and professionalism.
  • Making responsible gambling tools and resources easily accessible to all guests.
  • Cooperating with regulatory bodies and community organisations to promote safer gambling practices across South Australia.
  • Continuously reviewing and improving our responsible gambling measures to reflect best industry practices.
  • Ensuring our gaming environment is free from pressure, manipulation, or practices that could exploit vulnerable individuals.

We understand that behind every guest is a person with a unique story. Our team is here to support you — not just as a patron, but as a valued individual in our community.

18+ Age Policy — Strictly No Underage Gambling

Zelmorianroyalretreat maintains a strict minimum age policy. All persons must be 18 years of age or older to access any gaming facilities, place any wager, or participate in any form of gambling activity on our premises or through our platforms.

This policy exists to protect young people from the potential harms associated with gambling, including addiction and financial difficulties, which can have a lasting impact during formative years.

How We Enforce This Policy

  • Our staff are authorised and required to request valid photo identification from any individual who appears to be under the age of 25.
  • Accepted forms of identification include an Australian driver's licence, passport, or government-issued proof-of-age card.
  • Any person who is unable to provide satisfactory proof of age will be respectfully refused entry to gaming areas.
  • Allowing minors to gamble or assisting them in doing so is a serious offence under South Australian law, and we will not hesitate to take appropriate action.

If you are a parent or guardian and have concerns that a minor may be attempting to access gambling facilities, please speak with one of our team members immediately. We take every report seriously and will act swiftly and discreetly.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and many people do not realise there is a problem until it has already caused significant harm. Recognising the warning signs early is one of the most important steps toward getting help.

We encourage you to reflect honestly on your gambling habits. You may be experiencing a gambling problem if you notice any of the following signs:

Emotional and Psychological Signs

  • Feeling restless, irritable, or anxious when not gambling or when trying to cut back.
  • Using gambling as a way to escape from problems, stress, depression, or loneliness.
  • Feeling guilty, ashamed, or secretive about your gambling behaviour.
  • Experiencing mood swings that are closely tied to wins and losses.
  • Thinking about gambling constantly, even when you are doing other things.

Behavioural Signs

  • Spending more time or money on gambling than you originally planned or can afford.
  • Returning to gamble again soon after a loss in order to try to win back the money — commonly known as "chasing losses."
  • Lying to friends, family, or colleagues about how much time or money you spend on gambling.
  • Making repeated unsuccessful attempts to cut back or stop gambling entirely.
  • Neglecting work, study, family, or other important responsibilities because of gambling.

Financial Signs

  • Borrowing money, selling possessions, or taking out loans to fund gambling.
  • Gambling with money that was intended for essential expenses such as rent, bills, or groceries.
  • Experiencing significant financial stress or debt as a result of gambling losses.

If any of these signs resonate with you, or if someone you care about is showing these behaviours, please know that you are not alone. Help is available, and reaching out is a sign of strength. Our staff are here to listen and to point you in the right direction.

Self-Exclusion Tools and Responsible Gambling Measures

We offer a range of practical tools designed to help you stay in control of your gambling. These tools are available to all guests and can be accessed discreetly and without judgement. We strongly encourage you to make use of them as part of a healthy approach to gambling.

Self-Exclusion Program

If you feel that your gambling is becoming difficult to manage, you can voluntarily exclude yourself from our gaming facilities. Self-exclusion is a formal agreement between you and Zelmorianroyalretreat that restricts your access to gambling areas for a chosen period of time. This option is available for periods ranging from a short-term break to a permanent exclusion.

To initiate a self-exclusion request, please speak confidentially with one of our Responsible Gambling Liaison Officers at the venue, or contact us directly through the details provided on this website. All self-exclusion requests are handled with complete confidentiality and sensitivity.

South Australian residents may also participate in the state-wide Self-Exclusion Register administered by the South Australian Government's gambling regulator, which can restrict access to multiple gambling venues simultaneously.

Deposit and Spending Limits

  • Guests are encouraged to set personal spending limits before beginning any gambling session.
  • Our team can assist you in establishing limits that reflect what you can genuinely afford to lose for entertainment purposes.
  • We recommend treating any money spent on gambling as an entertainment expense — never as an investment or a way to earn income.

Time Management Tools

  • Take regular breaks during gambling sessions and set a time limit before you begin.
  • Ask our staff to remind you when a certain amount of time has passed.
  • Avoid gambling when you are tired, emotionally distressed, or unable to make clear decisions.

Reality Checks and Cool-Off Periods

  • If you feel overwhelmed or out of control at any point during your visit, do not hesitate to speak to a staff member. We can arrange a quiet space for you to collect your thoughts and access support resources.
  • Short-term cool-off periods are available upon request, allowing you to temporarily step away from gaming without committing to a full self-exclusion.

Excluding a Family Member

If you are concerned about a family member's gambling behaviour, we understand how difficult and distressing this situation can be. Please contact our Responsible Gambling Liaison team, who can provide guidance on the steps available to support your loved one and discuss third-party exclusion options where applicable under South Australian law.

Support Helplines and Resources

You do not have to face gambling-related difficulties alone. Whether you are personally struggling or you are concerned about someone close to you, the following organisations provide free, confidential, and non-judgemental support around the clock. Reaching out is always the right decision.

Australia — National and State-Based Support

  • Gambling Help Online (Australia): 1800 858 858 — Free, confidential counselling available 24 hours a day, 7 days a week. Online chat also available at www.gamblinghelponline.org.au.
  • Lifeline Australia: 13 11 14 — Crisis support, suicide prevention, and mental health services available 24/7.
  • Beyond Blue: 1300 22 4636 — Support for anxiety, depression, and related mental health concerns, available 24 hours a day.
  • MensLine Australia: 1300 78 99 78 — Telephone and online counselling for men experiencing emotional difficulties, including those related to problem gambling.
  • Gamblers Anonymous Australia: Visit www.gamblersanonymous.org.au — Peer support meetings available throughout Australia for individuals seeking a community of understanding and recovery.
  • South Australian Council on Addictive Substances (SANDAS): Visit www.sandas.org.au — Local South Australian resource for addiction support and referral services.

International Support Organisations

  • GamCare (United Kingdom): 0808 8020 133 — Free helpline, online forum, and counselling services for those affected by problem gambling. Available 24 hours a day. Website: www.gamcare.org.uk.
  • BeGambleAware (United Kingdom): 0808 8020 133 — Information, advice, and support for anyone concerned about their own gambling or that of someone they know. Website: www.begambleaware.org.
  • National Council on Problem Gambling — NCPG (United States): 1-800-522-4700 — 24-hour confidential helpline providing referrals to local resources and crisis counselling. Website: www.ncpgambling.org.
  • Gambling Therapy (International): Available worldwide — Offers free online support, practical advice, and a global community for those affected by problem gambling. Website: www.gamblingtherapy.org.
  • Gamblers Anonymous International: Available in over 70 countries — Visit www.gamblersanonymous.org to find a meeting near you or access online support groups.

If you are experiencing a personal crisis or feel unsafe, please call 000 (Australia) or your local emergency services number immediately.

Our Responsible Gambling Staff

Every member of the Zelmorianroyalretreat team has been trained in responsible gambling awareness. We have dedicated Responsible Gambling Liaison Officers available at the venue who are specially trained to offer discreet, empathetic, and non-judgemental support to any guest who needs it.

If you would like to speak with someone privately about your gambling, or if you would like help accessing any of the tools or resources described in this policy, please approach any staff member on the floor. You will be listened to with care and respect. There is no shame in asking for help — in fact, we consider it one of the bravest things a person can do.

Policy Review and Contact

This Responsible Gambling Policy is reviewed regularly to ensure it remains current, effective, and aligned with Australian gambling legislation and best practice guidelines. We welcome feedback from our guests and the community on how we can continue to improve our responsible gambling initiatives.

For enquiries, concerns, or to request a self-exclusion, please contact us at:


Our team is here for you — because every guest matters, and your wellbeing always comes first.