Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operating the website for Zelmorianroyalretreat (Victor Harbor), uses cookies and similar tracking technologies when you visit our website. Please read this policy carefully to understand what cookies we use, why we use them, and how you can manage your preferences.
If you have any questions about this Cookie Policy, you may contact us at privacy@zelmorianroyalretreat.com.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-connected device) when you visit a website. Cookies are widely used by website operators to make their websites work more efficiently, to improve user experience, and to provide reporting information about how the website is used.
Cookies set by the website owner (in this case, ) are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third-party features or functionality to be provided on or through the website (for example, advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites.
Cookies can remain on your device for different periods of time. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Persistent cookies survive after your browser is closed and can remain on your device for a set period of time defined in the cookie itself.
Similar technologies such as web beacons, pixel tags, clear GIFs, and local storage may also be used for the same or similar purposes as cookies. This Cookie Policy covers all such technologies collectively referred to as "cookies" for ease of reference.
2. Who We Are
The website at zelmorianroyalretreat.com (and any subdomains thereof) is operated by:
- Legal Entity:
- Legal Address:
- Privacy Contact: privacy@zelmorianroyalretreat.com
is the data controller responsible for your personal information collected via cookies on this website, in accordance with applicable Australian privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. Types of Cookies We Use
We use cookies for several different purposes. The table below provides a summary of the categories of cookies used on our website, along with more detailed information about each category.
3.1 Strictly Necessary / Essential Cookies
These cookies are essential for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as logging in, filling in forms, making reservations, or setting your privacy preferences. Without these cookies, certain services you have asked for cannot be provided. Because they are strictly necessary, they do not require your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | This cookie is set by Cloudflare to distinguish between humans and bots. It is used to support Cloudflare Bot Management and to protect the website from malicious automated traffic. | First-party (set via Cloudflare infrastructure) | 30 minutes |
| __cflb | Cloudflare | Used by Cloudflare to track which server cluster is serving the visitor, enabling load balancing and ensuring session continuity across requests. | First-party (set via Cloudflare infrastructure) | Session |
| cf_clearance | Cloudflare | Stores proof that the visitor has passed a Cloudflare security challenge (such as a CAPTCHA or browser integrity check). Prevents repeated security challenges within the same session. | First-party (set via Cloudflare infrastructure) | 1 year |
| PHPSESSID / session_id | Maintains your session state across page requests, enabling features such as booking management, login persistence, and shopping cart functionality. | First-party | Session | |
| cookie_consent | Stores your cookie consent preferences so that the consent banner is not displayed on every page visit once you have made your choices. | First-party | 12 months | |
| XSRF-TOKEN / csrf_token | Used to prevent Cross-Site Request Forgery (CSRF) attacks by ensuring that form submissions and requests originate from our website. | First-party | Session |
3.2 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance. These cookies require your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Used to distinguish users across sessions. | Third-party | 2 years |
| _ga_XXXXXXXXXX | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and maintain the current session. The identifier suffix corresponds to the specific GA4 Measurement ID configured for this website. | Third-party | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Distinguishes users for the duration of a single day. | Third-party | 24 hours |
| _gat / _gat_UA-XXXXXXXX-X | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics, limiting the collection of data on high-traffic websites. | Third-party | 1 minute |
| _gac_XXXXXXXXXX | Google Analytics / Google Ads (Google LLC) | Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads conversion tags will read this cookie unless you opt out. | Third-party | 90 days |
| collect | Google Analytics (Google LLC) | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | Third-party (pixel) | Session |
3.3 Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation, such as remembering your language preference, region, or previously viewed rooms and packages. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang | Remembers the user's selected language preference for the website interface. | First-party | 12 months | |
| recently_viewed | Stores identifiers of recently viewed rooms, packages, or dining options to improve navigation and personalise your browsing experience. | First-party | 30 days |
3.4 Marketing and Advertising Cookies (Targeting Cookies)
These cookies are set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. These cookies require your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Meta (Facebook) to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Tracks conversions from Facebook ads, optimises ads, builds targeted audiences, and retargets visitors who have taken an action on our website. | Third-party | 3 months |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last click attribution information from a Facebook ad click. Used alongside _fbp for conversion tracking and attribution reporting. | Third-party | 3 months |
| fr | Meta Platforms, Inc. | Used by Facebook to provide a series of advertisement products, allowing Facebook to show relevant advertisements to users across its network and partner websites. | Third-party | 3 months |
| IDE | Google LLC (Google Ads / DoubleClick) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's advertisements with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user. | Third-party | 13 months |
| test_cookie | Google LLC (DoubleClick) | Used to check if the user's browser supports cookies by setting a test cookie and subsequently checking for its presence. | Third-party | 15 minutes |
| _gcl_au | Google LLC (Google Ads Conversion Linker) | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Stores and tracks conversions from Google Ads. | Third-party | 3 months |
| NID | Google LLC | Registers a unique ID to identify a returning user's device. The ID is used for targeted advertising and to personalise Google services such as Google Search. | Third-party | 6 months |
| _tt_enable_cookie / _ttp | TikTok Inc. (TikTok Pixel) | Used by TikTok to track website conversions from TikTok ads, to optimise ad targeting, to measure ad performance, and to build custom audiences for retargeting. | Third-party | 13 months |
| muc_ads | X Corp. (formerly Twitter) | Collects data on user behaviour and interaction in order to optimise the website and make advertisement on the network more relevant. Used for X (Twitter) advertising pixel and conversion tracking. | Third-party | 2 years |
4. How Long Do Cookies Last?
Cookies may remain on your device for varying periods of time, depending on their type:
- Session cookies are temporary and are deleted from your device as soon as you close your web browser. They are used to carry information between page visits during a single browsing session.
- Persistent cookies remain on your device after your browser is closed and persist for a defined period (as listed in the tables above). They are used to remember your preferences or identify your device on return visits.
Please note that the specific retention periods for each cookie are set by the respective cookie provider and are subject to change. For the most up-to-date retention information for third-party cookies, we encourage you to review the privacy policies of the relevant third-party providers.
5. Third-Party Cookies and Services
Our website uses a number of third-party services that may place cookies on your device. These third parties include, but are not limited to:
- Cloudflare, Inc. — provides security, performance, and content delivery network (CDN) services. Cloudflare cookies are used for bot management, DDoS protection, and load balancing. For more information, visit the Cloudflare Privacy Policy .
- Google LLC — provides web analytics (Google Analytics), advertising (Google Ads, DoubleClick), and other services. Google may use cookies to track your interactions across multiple websites. For more information, visit Google's Privacy Policy and the Google Analytics Opt-Out Browser Add-on .
- Meta Platforms, Inc. — provides the Facebook Pixel and Instagram advertising tools for tracking conversions and enabling retargeting. For more information, visit Meta's Privacy Policy .
- TikTok Inc. — provides the TikTok Pixel for advertising measurement and audience building. For more information, visit TikTok's Privacy Policy .
- X Corp. (formerly Twitter, Inc.) — provides advertising pixel and conversion tracking services. For more information, visit X's Privacy Policy .
We do not control third-party cookies and are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies and cookie policies of these third parties directly.
6. Your Consent to Cookies
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline categories of non-essential cookies. By clicking "Accept All Cookies," you consent to our use of all cookies described in this Cookie Policy. By clicking "Accept Essential Only" or a similar option, you consent only to strictly necessary cookies.
Your consent choices will be recorded and remembered via a first-party cookie (cookie_consent) for a period of 12 months. After this period, we will ask for your consent again.
You may withdraw or modify your consent at any time by accessing the Cookie Preferences link available in the footer of our website, or by contacting us at privacy@zelmorianroyalretreat.com.
Please note that withdrawing your consent will not affect the lawfulness of any processing carried out before you withdraw your consent. Strictly necessary cookies will continue to operate regardless of your consent, as they are essential for the website to function.
7. How to Manage and Control Cookies
In addition to using the cookie consent tool on our website, you have several options to manage and control cookies directly through your browser or via third-party opt-out tools.
7.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options," "Settings," "Privacy," or "Security" section of your browser. You can instruct your browser to refuse all cookies, to accept only first-party cookies, or to alert you when a cookie is being set. However, please be aware that disabling or blocking all cookies may prevent some parts of our website from working correctly, including booking and reservation functions.
Instructions for managing cookies in common browsers:
7.2 Opting Out of Google Analytics
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-Out Browser Add-on , which prevents Google Analytics JavaScript from sharing information with Google Analytics about visit activity.
You can also opt out of personalised advertising by visiting Google's Ad Settings .
7.3 Opting Out of Facebook / Meta Pixel
You can opt out of Facebook's use of cookies for interest-based advertising by visiting Facebook Ad Preferences or by using the Your Online Choices opt-out tool.
7.4 Industry Opt-Out Tools
You can also opt out of interest-based advertising from many companies through the following industry opt-out tools:
- Your Online Choices (Australia) — operated by the European Interactive Digital Advertising Alliance (EDAA)
- Network Advertising Initiative (NAI) Opt-Out
- Digital Advertising Alliance (DAA) Opt-Out
Please note that opting out through these tools does not mean you will stop receiving advertising. It means that the advertising you see may be less relevant to your interests.
7.5 Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals, but you may use the other tools described in this section to manage your cookie preferences.
8. Cookies and Children
Our website is not directed at children under the age of 18. We do not knowingly use cookies to collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information through our website, please contact us at privacy@zelmorianroyalretreat.com so that we can take appropriate action.
Please note that in accordance with the applicable laws of South Australia and the Commonwealth of Australia, access to gambling and casino-related services is restricted to persons aged 18 years or over.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, our business operations, or for other operational, legal, or regulatory reasons. When we make material changes to this Cookie Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a notice on our website or by other means.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.
10. Privacy Policy
The use of cookies may involve the processing of personal information. For full details about how collects, uses, stores, and protects your personal information — including your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles — please refer to our Privacy Policy.
Our Privacy Policy also explains how you may access or correct your personal information, or lodge a complaint regarding our handling of your personal information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy, the cookies we use, or how we handle your personal information, please contact our Privacy Officer:
- Company:
- Address:
- Email: privacy@zelmorianroyalretreat.com
We will endeavour to respond to your enquiry within a reasonable timeframe and in any event within 30 days of receipt.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.